Does an organisation necessarily need internal coaches? When are internal coaches better than external? What qualifications do internal coaches and facilitators need? How can you get such skills?
The Interview „Agile with Internal Coaches and Facilitators“ with Peter Beck and Andreas Schliep taken by InfoQ during the Agile Testing Days answers these questions.
Here is a brief summary:
External coaches are great, they have a lot of experience and know many different approaches. But, first, there is not enough external coaches to cover the current market needs, and secondly, sooner or later all external coaches will leave the organisation. If you want that the agile organizational change has a lasting effect, you need someone who is the part of the system, in other words - an internal coach.
Internal coaches and facilitators need to be aware of their strengths and challenges and constantly improve. The skills needed range from simple moderation and visualization techniques, through conflict resolution methods to a deep understanding of the role of change agents in an organization and the ability to influence them.
We have found out that a combination of reflected work experience, intensive training, frequent exchange within a group of peers is the secret recipe for a successful training of internal coaches and facilitators. We use this secret recipe in our Work Study Program for Certified Scrum Professional Candidates.
About the author
Yuliya’s professional life started with Scrum. She is a Certified Scrum Professional and received her certification as ScrumMasters in 2006. She studied Computational Linguistics at the LMU in Munich. After the graduation in 2004 she came to WEB.DE where the transition to Scrum was taking place. Later on Yuliya worked as a ScrumMaster and Scrum Coach at SPRiNT iT and billiger.de (solute GmbH).
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